Close detail of overlapping charcoal ribbed and oatmeal cable knitted fabric
Most questions come down to gauge, ease and how often to wash it.

Orders and production

Why does dispatch take 5-8 working days?

We knit to order in small lots rather than holding deep stock. Your order joins the next lot on the machines, and the 5-8 working days covers knitting, hand-linking, washing and finishing.

Can I change or cancel after ordering?

Email support@woolbarn.shop as soon as possible. If the run has not started we can amend or cancel. Once it has, you can still return the item under our returns policy.

Do you restock sold-out styles?

Sometimes. Because runs are small, a colour may not return in the same shade. Email us about a specific style and we will tell you whether it is scheduled again.

Sizing and materials

How do I choose a size?

See the size guide. Knitwear is worn with ease and we knit tight, so pieces relax about a centimetre and stay there. Between sizes, take the smaller for a neat fit and the larger for an oversized one.

Why does the colour look slightly different from the photo?

Batches are dyed separately and screens vary. Small differences in tone are normal for small-lot knitting and are not a fault. If a piece is clearly not as described, our returns policy covers it.

What fibres do you use?

See our materials. Each product page also lists the fibre for that style.

Delivery

Where do you ship?

Worldwide, from the United Kingdom. £6.95 flat rate, free over £80.00.

Will I pay customs charges?

Orders outside the UK may attract import duty or tax set by the destination country. Those are the recipient’s responsibility — we cannot calculate or refund them.

How do I track my order?

See track your order.

Returns

How long do I have?

28 days from delivery to change your mind, 30 days to reject faulty goods for a full refund. Full detail in the returns policy.

Care

How often should I wash knitwear?

See the care guide. Far less than you think. Air it overnight instead, wash cool three or four times a season, and always dry flat.

WOOL BARN LIMITED
Company number 17325702, registered in England and Wales.
Registered office: 22 Ronald Road, Birmingham, B9 4UL, United Kingdom
Email: support@woolbarn.shop
Telephone: +44 7192920014

WOOL BARN LIMITED is not currently registered for VAT. No VAT is charged on the prices shown on this website.